Returns & Exchanges

At Essenther AU, we want you to be completely satisfied with your fashion selection, which is why we offer a 30-day return window for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our Australian customers.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all garment tags are intact and the hygiene seals remain unopened.

3

Post Your Return

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing